FAQ
Where are you located?
Hammond, IN
How does local pickup work?
With local pickup, if you're closer to Chicago, IL, we meet on the South Side. If you're closer to Hammond, we meet in Highland, IN. I am to make this process as seamless and flexible as possible.
When will my package be shipped?
The average package will be shipped in 3 - 7 days (excluding Sundays).
Do you offer international shipping?
At this moment, there is no international shipping but we do plan to expand.
Can I send a gift to a friend, family, or loved one?
Yes! You can send it just the same as if you order for yourself, just use their name and address.
Do you offer gift cards?
Yes, we do offer gift cards. You can find them here by clicking here.
Wicked Wonder Works Gift cards are delivered via email.
If you're planning on gifting one to a loved one, ensure to put their email when checking out.
Do you accept returns or exchanges?
We do offer returns and exchanges for items warehoused in Asia however Wicked Wonder Works products are not able to be returned/refunded. Our return policy is 30 days from purchase. If 30 days has gone since purchase, unfortunately we can't offer you a return or exchange.
What if my order arrives broken or damaged?
Let's face it, things happen. We do our best at packaging products so they come to you as we shipped them. But if this happens, WE GOT YOU!
- Take a close up picture of the item.
- Take of photo of the box (if damaged)
- Take a picture of the shipping label
You can send these pictures to us @ wickedwonderworks.llc@gmail.com and in the subject line write DAMAGED. We'll take it from there. Please do not send any DM's through our social media because they can easily become lost.
Where do you ship from?
Great question! Some items we ship from partnered warehouses and factories in the US and Asia. Shipping varies depending on country. The Wicked Wonder items are shipped from Indiana. You can get those here. Everything else is shipped from the warehouse or factory.